6 Reasons Why States Choose Sylogist Over Appriss for Victim Notification
In the world of victim notification systems, states are increasingly turning to SylogistGov Victim Services Suite (VSS) as their preferred choice over Appriss’ VINE system. Victim services are a top priority for state governments, and the decision to switch vendors is never taken lightly. In this blog post, explore the key reasons why states like Oregon are making the switch to Sylogist and how it promises to greatly enhance services for victims of crime.
1. Data Security and Privacy
Appriss shares data collected from state transmissions with other platforms, raising concerns about data security and privacy. Sylogist addresses this by ensuring that data stays within the state’s control, offering enhanced security and protection for victims.
2. Stability and Reliability
The Appriss VINE system had faced numerous issues over the years, including technical glitches, messaging thresholds, offline transmission points, limitations on the frequency of transmissions and delayed notifications to victims. These problems result in lost notifications and significant resource investments to address them. SylogistGov’s VSS, on the other hand, boasts a modern and stable architecture, backed by Microsoft’s Azure Government cloud, ensuring real-time notifications and minimal disruptions.
3. Enhanced Services and User-Friendy Interface
Sylogist provides upgraded services that prioritize user convenience. Victims gain 24/7/365 control over their notification preferences without the need for helpdesk tickets or customer service interactions. The system also offers a modern user interface, making it more intuitive and user-friendly.
4. Cost Efficiency
The rising cost of Appriss’ VINE system is a primary concern for departments looking to transition. The system’s license fee had been steadily increasing, putting a strain on states’ budgets. In contrast, Sylogist offers a cost-effective solution with a lower total cost of ownership over a five-year lifecycle, allowing defense departments to pour more resources into victim advocacy programs.
5. Anonymous Victim Search and Registration
Sylogist’s solution enables victims to anonymously search for and register for notifications, ensuring their privacy and safety.
6. Trained Customer Service
Sylogist partners with a trusted communication partner to provide 24/7/365 global victim support. The personnel and subcontractors undergo comprehensive training to manage all service aspects, with the flexibility to redirect sensitive calls to the appropriate department, including the state’s Department of Corrections, as needed.
In conclusion, states like Oregon, Texas, Virginia and South Dakota are making the strategic choice to transition to SylogistGov VSS over Appriss’ VINE system to improve victim services, control costs, enhance data security, and provide a more user-friendly experience. By prioritizing the needs of crime victims and aligning with modernization goals, Sylogist emerges as the top choice for states looking to elevate their victim notification services.
Don’t just take our word for it
Read why Oregon’s Department of Corrections decided to switch from Appriss to Sylogist.
https://olis.oregonlegislature.gov/liz/2023R1/Downloads/CommitteeMeetingDocument/266809
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